If the home warranty is not honored?
Oct 1st, 2008 by DougP
We bought a new home that has a 1 year warranty. They said they will fix any problems we have the first year (unless we damaged it ourselves of course), but whenever I call they say the will take care of it and then never hear back from them. Any suggestions on how to get them to take care of it before the one year is up?
My husband has done warranty service for home builders. Unless you have water spewing out of a pipe somewhere most builders prefer to wait until you warranty period is nearly expired and make all repairs at the same time.
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You need to document all these down in chronological orders. Calling them on the phone does not give you any evidence. I suggest you write to them and register the mails. This is to ensure that they do not get away when the one-year warranty is up.
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I'd read the paperwork and check that your the warranty is mentioned. Then seek legal advice or Citizen Advice Bureau (U.K)
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My husband has done warranty service for home builders. Unless you have water spewing out of a pipe somewhere most builders prefer to wait until you warranty period is nearly expired and make all repairs at the same time.
References :