Comments on: Has anyone had personal experience with American Home Shield or First American Home Warranty.?

By: bull_rooster_aardvark

bull_rooster_aardvark — Sat, 14 Jun 2008 23:52:29 +0000

You gotta realize, they make money when they sell the policy and lose it everytime there is a claim, so they are not really gonna cheer happily to fix these things (kinda like health insurance). You gotta keep on them, and bug them to get this done or they'll do a lousy job or even not bother. I never get home warranties anymore as they rarely are needed, and even when something does come up the company is a pain to deal with; and they are all a pain. Really, its the realtors that love these things as usually push them as they get a commission and are less likely to be sued if a problem does come up.
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By: eskimooinc.com

eskimooinc.com — Sat, 14 Jun 2008 23:44:07 +0000

We had a problem with First American a couple years ago - the paperwork we had signed at closing gave a deductible of X, but when we had to make a claim, the deductible had mysteriously increased to x+20....they claimed our broker had given us the wrong paperwork, but when we checked, it was the paperwork still being passed out by the brokers 9 months later. Their customer service was incredibly rude, and although they did pay the claim, they only did so on the basis of the inflated deductible. I will never do business with them again.
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By: kemperk

kemperk — Sat, 14 Jun 2008 23:28:38 +0000

having a refrig replaced. What is your problem?
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RE broker